WHALE Respite Center – SMS Terms & Conditions

SMS Consent

Mobile opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from WHALE Respite Center, you may receive messages related to the following:

  • Conversation external (between WHALE and clients or potential clients)

  • Conversation between employees

Example: "Hello, this is a friendly reminder of your upcoming tour with WHALE Respite Center at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from WHALE Respite Center at any time."

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to billing.

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from WHALE Respite Center by submitting an online form on our Contact page.

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply to SMS messages with the keyword HELP. You may also contact us at www.whalerespite.org.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

Message frequency may vary.

WHALE Respite Center – SMS Privacy Policy

WHALE Respite Center is committed to protecting your privacy and ensuring your information is handled safely and responsibly. When you sign up to receive SMS/text messages, we may collect the following personal information:

  • Name

  • Phone number

  • Email address

How We Use Your Information

We use this information only to:

  • Send SMS/text updates, reminders, alerts, and service-related messages

  • Communicate about WHALE programs, scheduling, or events

  • Provide customer support when requested

  • Maintain accurate records for communication preferences

Who We Share Your Information With

WHALE Respite Center does not sell, rent, or share your personal information—including SMS opt-in details or phone numbers—with third parties for marketing, promotional, or unrelated purposes. Your information is used only within WHALE for communication related to our services. Mobile opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Your Messaging Rights

  • Messaging frequency may vary.

  • Message and data rates may apply.

  • To opt out, text STOP at any time.

  • For help, text HELP or visit www.whalerespite.org.

SMS Terms of Service and Privacy Policy